Common questions, and the best way to reach us.
Answers to what we hear most often. If you have something we didn't cover, the best place is inside the app.
Good enough to anchor a portion decision, which is the only number that matters at the table. The food recognition is roughly accurate at the meal level, and the portion math is exact once the meal is read. Basta doesn't promise four-decimal precision because that's not what changes behavior. The decision is.
Tap Adjust on the results screen and add what's missing. "There's chicken under the rice", or for wrapped foods like a burrito where the AI can only see the tortilla, type out what's inside — "chicken, black beans, cheese, rice, and extra guac." The analysis re-runs with the new context.
Most read errors clear up with one sentence of clarification.
Same calorie budget, three different ways to spend it. Balanced eats a proportional share of everything. Build Muscle weights protein heavier and pulls back on carbs and fats. Stay Lean weights vegetables heavier and pulls back on dense carbs and fats. The rings shift, the macros shift, the plate stays the same.
Yes, and it works better when you include the restaurant name. "Chipotle chicken burrito with extra guac" gives the AI specific menu context. For complex restaurant meals, a photo plus a sentence of description is the most accurate combination.
Yes, and you don't need a photo. Type what you're drinking — "large oat milk latte from Starbucks," "glass of red wine," "can of regular Coke" — set your calorie goal, and tap Skip photo — analyze from description. Basta estimates the calories from the description alone. The more detail you add (size, milk type, brand, sweetener), the closer the estimate.
For mixed drinks, list what's in it: "old fashioned with bourbon, sugar, bitters." For everyday drinks like coffee or soda, the brand and size are usually enough.
Most of it. You can browse past meals, see your day, and review your history without a connection. New meal analysis needs the network because the food recognition runs on AI servers. When you go offline, Basta shows a clear message instead of failing silently.
No. Plate photos are sent for analysis, the result comes back, and the image is dropped. The database keeps the analysis (food names, calories, macros) and your meal record. There is no gallery of your meals on our servers.
Email, username, and your birth year for age verification (Basta is 18+). Everything else — height, weight, activity level, primary goal — is optional. You add what you want, when you want.
Only you. Photos are analyzed once by the AI providers (OpenAI and Anthropic, both of whom process the image without retaining it for training under our agreements), then discarded. Your profile and meal data are protected by row-level security in our database, which means only your account can see your records.
Free accounts get 5 meal analyses per month. The rest of the app — your day, your history, your profile, your patterns — stays available either way. When you hit 5 in a calendar month, the Pro paywall appears.
$4.99 a month. Unlimited meal analyses, no rewarded ads, full feature access. You can subscribe or cancel from inside the App Store or Google Play subscription settings, same as any other app.
Not at launch. We're focused on getting the monthly experience right first. A yearly plan will come later if there's clear demand.
Yes, from inside the app — Profile → Settings → Delete Account. Your personal data is removed within 30 days of the request.
That's one of the audiences Basta was built for. Coming off appetite-suppressing medication is a vulnerable window, and the decision-before-the-bite mechanic gives you back a structured way to think about portions when your hunger signals are changing. It's not a replacement for medical guidance — please talk to your doctor — but early users have told us it filled exactly the gap they were worried about.
Please work with a clinician on this. Basta is built carefully — soft language, no shame framing, no aggressive calorie targets — but it's not a clinical tool, and pre-commitment portion guidance can interact in complicated ways with restrictive eating patterns. If you're in active recovery or have a history of disordered eating, talk to your treatment team before deciding whether Basta fits your plan.
The best place to send it is inside the app.
Open Basta, tap a meal, then tap Report an issue. AI miss, partial match, or general — all three flow to us.
We read every message. A real person, not a bot.
For press, partnerships, or anything that doesn't fit the app, write to support@getbasta.app.